With a few phone calls to California and e-mail back and forth. I have a new Vagabond!!! It arrived yesterday to my surprise!!! The Sizzix people were wonderful to deal with. I had to make a video with the help from my Friend Brenda we finally got one we could send!! One they had the video the let me know that a new one was on they way, they were going to send me a tracking number but I got my new Vagabond before I got the tracking number less than a week!!!!!